I have not received an email, what now? You will receive the order confirmation immediately at the email address you entered after you have placed and paid for your order. You will receive your shipping confirmation with track & trace the following Monday after you have placed your order.

How do I know if my order has gone through correctly? If your order has been received successfully, we will send you a confirmation by email. Is there no email from Dreads&Frutsels in your inbox? Please check your junk/spam inbox to be sure, and otherwise contact us (info@dreadsenfrutsels.nl< /u> ) There may be an error in the email address you provided or we can help you further.

Can I still change my order? In most cases this is still possible. Please contact us as soon as possible. You can do this by sending an email to info@dreadsenfrutsels.nl.

The item I selected is not in stock, can I order it? We strive to keep our items in stock. Is the item you selected out of stock? There is a good chance that it will be replenished again soon.

Can I have an order delivered as a gift? There is nothing nicer than receiving a beautifully wrapped package. That is why we choose to package each package beautifully!Would you like to have the order delivered as a gift to someone else, with a personal message? Please provide this message in the comments field during checkout.

At Dreads&Frutsels you can pay with all known online payment methods: iDeal, PayPal, Visa, MasterCard, Bancontact, Giropay and Meastro and Klarna.We use the secure payment systems of Lightspeed Payments, supported by Mollie Payments.

Why do we have a minimum order amount? Very simple, because otherwise it wouldn't work. In fact, we often have to spend money on smaller orders. Because we want Dreads & Frutsels to exist for a long time and you can continue to order from us, there is a minimum order amount of € 20.00.

How long are the delivery times? We send all packages every Monday and you will receive your track and trace by email. Shipping takes place from Hungary, so you should expect a delivery time of 5 to 7 working days. This usually happens faster and your package will be delivered within 4 to 5 working days. This can be followed via the international tracking that you receive by email. Didn't receive an email? Please send us an email with order number to info@dreadsenfrutsels.nl

Shipping Rates We work with a minimum spending amount of €20. We choose the best shipping option and service for our customers. Unfortunately, shipping costs are something we cannot avoid, and because we want the best service for our handmade products, we choose to pay half of the shipping costs for our customers. You pay the other half yourself and it is calculated based on the total amount of your shopping cart. You will see this appear automatically at checkout. Shipments to the Netherlands & the rest of Europe (select your country) with Track and Trace: - Orders up to €50, Post-NL shipping costs of €6.50 - Orders up to €100, Post-NL shipping costs of €5, 95 - Orders of 100 and more Post-NL shipping costs at € 4.50 Shipments outside Europe: Worldwide shipping with Track & Trace Flat rate of € 12.50 Shipments in Hungary: Worldwide shipping with Track & Trace - Letterbox Parcel (Letterbox shipment) at € 2.50 for all decoration materials. - Parcel Parcel (Shipment in a box) at €4.50 for all Rawroots products and dreadsets. For orders of €50 or more, we will send the products to you free of charge within Hungary. ​ After you have placed an order and paid, you will receive a confirmation email. You will receive the Track&Trace after the package has been shipped on Monday. Didn't receive an email? It can sometimes happen that the email ends up in your spam box.

The package usually stays at the post office for 7 days before being returned. For more exact information, please contact your local post office. If you do not collect your package, it will be returned to us. The package will then be registered by us as 'not collected': we will then charge € 10 administration costs for this. The remaining order amount will be refunded to you - in the same way as you originally paid for the order. If you regret your order and want to cancel the order, you must collect the package and then return it to us. This way it won't be recorded as an 'uncollected' package!

Can I exchange items? Items that are not to your liking can be exchanged within 14 days. (provided they meet the conditions below) To ensure that exchanges can proceed smoothly and clearly, we ask you to return the items in question and order the desired products again online. You can return to: Dreads&Frutsels Valburgseweg 6 6661EV Elst Send us an email immediately to register your return. After your return has been assessed, you will receive your amount refunded. ​ Conditions and exceptions: - The item is unworn and unwashed; - For sealed products. Such as shampoos, etc. that have been opened cannot be returned. - Hygiene products such as bath and nightcaps. - Customization and custom orders. Unfortunately, it is not possible to return dreadsets and custom work, as all products are made to the customer's wishes. And are therefore no longer salable.

How can I return items? Items that are not to your liking can be returned within 14 days (if they meet the conditions and exceptions below). You can register the return by sending an email to: info@ dreadsenfrutsels.nl The shipping costs and risk in case of returns are borne by the customer. ​ Returns will be processed as quickly as possible (at the latest within two weeks of receipt). As soon as your return has been processed, you will receive a message by email and the return amount will be transferred to you. ​ Return address: Dreads & Frutsels Valburgseweg 6 6661 EV Elst Conditions and exceptions : - The item is unworn and unwashed; - For sealed products. Such as shampoos, etc. that have been opened cannot be returned.- Hygiene products such as bath and nightcaps.- Customization and custom orders. Unfortunately, it is not possible to return dreadsets and custom work, as all products are made to the customer's wishes. And are therefore no longer salable.

This is super annoying! We pack all orders with love and our hands. Unfortunately, it may happen that we have looked at something wrong. In this case, send an email to: info@dreadsenfrutsels.nl We will solve it for you as quickly as possible!

Can I change/return a product with dreadset? The right to return or exchange does not apply to dreadsets. that are produced with special customer requirements or that are clearly tailored to the customer's personal wishes (e.g. sets with length and/or decoration wishes, and because we ask this with every set, we make everything personal.) This tailor-made product is produced at the customer's individual request and cannot be exchanged or returned.