Shipping and Delivery Times

Within the E.U.

 

We do our utmost to ensure that your order is delivered carefully and neatly. Every Monday, we visit the post office to send all packages. Once your package has been shipped, you will receive a Track & Trace code at the email address you provided with your order.

 

Shipping takes place from Hungary, which means you should expect an average delivery time of 5 working days, starting from the first Monday after your order.

Packages to the Netherlands are delivered via PostNL.

In the rest of the European countries, delivery is handled by the national postal service of that country. For example:

    •    Belgium: B-Post

    •    Germany: Deutsche Post / DHL

 

After 5 working days, you can use the tracking code along with your postal code on the website of the local postal service to see the day and time your package will be delivered.

Most packages are delivered within 5 working days.

 

All packages are shipped with signature on delivery, meaning they will never be delivered to neighbors. If you are not home, the package will be taken to the nearest pickup point, where you will have 7 days to collect it. If the package is not picked up, it will be returned to us, and we will refund the purchase amount minus €10 in return and administration costs.

 

Note: Packages may occasionally be held for inspection by customs, which can cause delays. Unfortunately, we have no control over this. If delivery takes longer than 30 days, you have the right to cancel your order, and the full amount will be refunded.

 

Shipping and Delivery Times

Outside the E.U.

 

Shipping outside the EU – What to Expect

 

If you are placing an order from outside the European Union, such as the United States or other parts of the world, here’s what you need to know about delivery times and customs:

    •    For our customers in the United States, delivery typically takes about 2 weeks from the time your order is shipped.

    •    We ship via USPS. However, please note that this is an estimate, and delays may occasionally occur due to customs clearance or local postal services.

 

For countries in other regions of the world, delivery times may vary and often take longer than 2 weeks, depending on the destination and the efficiency of the local postal system.

 

Please note:

We are not responsible for any customs duties, taxes, or fees that may apply when your order arrives in your country. These costs are determined by your local customs office and are your responsibility as the buyer. We recommend contacting your country’s customs office for more information about potential charges before placing an order.

 

If you have any questions about shipping or your order, feel free to contact us. We are happy to assist you.

 

Shipping Costs

 

We select the best shipping option and service for our customers. Unfortunately, shipping costs are unavoidable, but because we aim for the highest quality for our handmade products, we cover half of the shipping costs ourselves. The other half is calculated based on the total amount in your cart and will automatically appear at checkout.

    •    Orders up to €20: PostNL shipping cost €7.50

    •    Orders up to €50: PostNL shipping cost €6.50

    •    Orders between €50 and €100: PostNL shipping cost €5.95

    •    Orders over €100: PostNL shipping cost €4.50

 

Shipping costs outside Europe:

We offer worldwide shipping with Track & Trace for a flat rate of €12.50.

 

Payment

 

At Dreads & Frutsels, you can pay securely via:

    •    iDEAL (NL)

    •    PayPal

    •    Credit Card

    •    Klarna (pay later within 14 days)

    •    Klarna Pay Now (via online bank transfer)

    •    SEPA (bank transfer within Europe)

    •    Giropay (Germany)

    •    Bancontact (Belgium)

 

Questions

 

If you have any questions about an order, you can contact us via info@dreadsenfrutsels.nl. Please include your order number and name so we can assist you as quickly as possible. Most questions are also answered in our FAQ.

 

Note:

For incorrectly entered addresses, we are not liable for loss or failed deliveries. Always double-check your address details. If the error is on our end, we will ensure a new delivery at no extra cost.